help-content - 40265

name: Refund procedure

content:

This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro. If you live outside the Euro zone, the Euro value of the product will be converted into your currency on the day the refund is processed.

IMPORTANT: Returned products that were paid for via national bank transfer will be refunded by bank transfer. To allow us proceed with the refund you will have to insert your bank details directly into the Return form.