help-content - 40273

name: Order processing

content:

Orders are processed between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be processed the following Monday.

  1. Products listed in the O.X.S. online store as "In Stock", "High" or "Low" will be processed and sent within 1 or 2 working days from the receipt of your payment by ;
  2. "Availability: Low" simply means that the product is in stock but that the customer should purchase the product quickly as it may sell out soon. It will be sent within 1 or 2 working days;
  3. In the event that products are listed as "Availability: On Request", they will be sent within 3 consecutive working days following their receipt in warehouse(s). Please note that it can therefore take up to several weeks to ship "On Request" items.

Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.