help-content - 40261

name: Bank transfers

content:

You have the option of paying for your purchases using a Bank Transfer. To make a Bank Transfer, please follow these steps:

  1. Select Pay by Bank Transfer;
  2. Take note of the on-screen instructions for completing the payment. You will be given our IBAN and BIC/SWIFT bank details;
  3. Contact your bank and arrange payment to the bank account given.

IMPORTANT: Ensure to include the "payment reference number" in the description or reference field of your bank's specific transfer form.

Your order will be processed once payment has been received. This usually takes an average of 3 business days although this may take as long as 10 business days. As banking delays are beyond Zerogrey's control, we are unable to reserve stock during this period. If you require a faster service, please pay by Credit Card or another immediate payment method.
Customers are required to pay all banking costs related to their bank transfer. Failure to do so will result in refusal of payment and shipping delays.